Frequently Asked Questions
Payment and fees
Does JRM buy or sell single tanks?
JRM specializes in wholesale propane tank manufacturing. We do not buy single tanks. Learn more about selling tanks here.
We do sell single tanks, however, you must pick up the tank from our lot. We do not deliver single tanks.
How can I pay for products and services from James River Manufacturing (JRM)?
You can make payments through ACH, check, bank transfer, or other agreed-upon methods. If you're purchasing a single tank at JRM's location, credit cards are accepted, but there's a user fee for larger loads.
When is payment due?
Payment is due in full at the time of delivery. Tanks won't be unloaded until payment is received.
How can I dispute the charges on my invoice?
Disputes related to invoice charges must be submitted in writing to JRM within 30 days of the invoice date. Failure to do so implies acceptance of the charges. Disputes are resolved through binding arbitration.
What are the charges for cancellation?
If we arrive for a scheduled pickup and there's no load to pick up, a "Wasted Trip Charge" covering shipping costs will be incurred.
How can I get assistance with a discrepancy or issue?
For any concerns or disputes, contact JRM immediately at 1-417-288-4979. We're here to assist and ensure a smooth process.
What are the charges if my scheduled pickup is canceled or unsuccessful?
You will incur a "Wasted Trip Charge" that covers any shipping costs incurred.
What are the yard requirements for shipping and receiving?
Ensure adequate space for a 70-foot semi-truck and crane in your yard. Tanks must be empty, thoroughly purged, and meet safety standards. Identify tanks clearly according to the provided instructions.
What criteria do tanks need to meet for purchase by JRM?
Tanks must be evaluated at the yard, meeting specific criteria. We will not accept tanks with excessive pitting, dents or excessive gouges, damaged, loose, rusted, or missing feet, lifting lugs, any that need welding, o-ring style valves that aren’t threaded, or missing lids. Data plates must be legible and secured property and must have the national board (NB) number. Tanks must be sellable for us to accept. We will arrange to scrap tanks that do not meet our requirements.
What condition should propane tanks be in before acceptance by JRM?
All propane tanks should be empty and thoroughly purged according to safety regulations before acceptance. Tanks with over 5% gas content will not be picked up or refunded. Illegible data plates will not be accepted. Data plates should be secured to the tank. Feet and lifting lugs should be in good condition, as we cannot weld these.
How should I label my propane tanks?
Each tank must be clearly labeled with the serial number and size, matching the order details. 'JRM' should appear on both ends. Tanks that do not match the original order are not the responsibility of JRM.
How should I prepare my load for pickup?
The load must be ready, separated, labeled, and accessible without moving other tanks before dispatch. Provide gate codes and 24-hour access information. Delays of any kind will incur an additional charge at the driver's discretion. Pickup may be declined if discrepancies exist between shipping information and the actual condition.
What should I do with tanks with missing lids?
Tanks with missing lids should be marked as "no lid" in spray paint. All domes must be pinned to the tank, and a charge applies if matching domes are needed. JRM is not responsible for damages during the sandblasting process, and dents in domes are not repaired. We charge an hourly fee to research replacement lids.
Pickup, delivery, and loading/unloading questions
What do I do if I encounter issues during loading or unloading?
Make sure the load is ready for direct loading when we arrive. Notify us of any discrepancies between shipping information and the actual condition of the load. For damages during transit, contact the trucking company.
What are the requirements for self-directed drop-off of tanks at James River Manufacturing?
To drop off tanks, approval must be secured at least 3 days in advance. Ensure you arrange the proper location as per instructions provided by JRM. Any additional moving beyond the agreed-upon location will incur charges at an hourly rate.
What are JRM's requirements for tanks leaving the lot?
Tanks must be securely fastened, follow DOT standards, and be purged and installed by a qualified, licensed propane professional.
If we order a pickup or delivery, what are the yard turnout requirements?
Adequate space for truck access and unloading should be prepared. The transport is approximately 70 feet long and has a crane. Please prioritize the needs of the transport driver, ensuring space for turning and maneuvering.
If I deliver the load, what is the process?
Arrange any inbound load destination in advance. Arrangements must be made 3 days in advance for all deliveries and after-hours drops in advance. There's an extra charge for tanks unloaded in the wrong area.
When will I receive my order?
Customers receive an estimated delivery or pickup date. Payment arrangements should be made in advance, and an authorized representative must be present for offloading and signatures. Domes, touch-up paint, and a bill of sale packet should be received upon delivery.
Propane tank maintenance
Why doesn't the company include mercaptan in their tanks, and what measures should purchasers take to address odor fade issues?
The company does not add mercaptan in their tanks. Odor fade—the reduction of propane's characteristic smell—is crucial for leak detection. Purchasers are responsible for adding mercaptan in accordance with safety standards by a qualified propane professional.
Does James River purge the tanks, and what steps should purchasers follow for proper purging?
The company emphasizes that it does not add methanol, propane, or other gases into its tanks. Purchasers must adhere to detailed purging procedures provided in the tank purging instructions. It is essential to follow NFPA 58 guidelines and employ qualified propane professionals to ensure safe and effective purging before using the tanks. The purging process that JRM uses is for shipping purposes. At times during the shipping process, loading, unloading, and travel can cause valves to lose pressure. Follow proper procedures to pressurize and purge these tanks.
What needs to be done to the propane tanks once we receive them?
Inspect tanks for damage and count to ensure the order is complete. Tanks are vacuum purged but not introduced to methanol or propane. A qualified, licensed propane professional must complete this part of the purging process.